MAKE THE RIGHT CHOICE-
DO YOU HAVE A WARRANTY
ISSUE, OR REPAIR REQUEST?

The best way to get quick, efficient service for your needs is to make the right choices in the first place. Help Country help you – take a moment to be sure before you click the correct button and submit the appropriate form.

REPAIR REQUEST EXAMPLES

These requests typically involve situations such as:

Storm damage (strong winds)
Products in service for many years without maintenance
Damage caused by pets or children
Damage caused by painters or trades incorrectly reinstalling blinds

WARRANTY REQUEST EXAMPLES

You can check whether your issue is covered by Country’s Warranty by clicking this link: countryblinds.com.au/residential-limited-warranty/

Warranty requests typically involve situations such as:

Blinds installed that roll crooked
Recently installed blinds that do not sit flat (See the full explanation of this in the FAQ’s section on this website)
Curtains installed incorrectly

Submit a Repair
Request

Submit a Warranty
Request

LODGE A WARRANTY
REQUEST WITH COUNTRY

Warranty Request Instructions:

1) This form is NOT for Repair Requests. If your concern is not claimable under warranty, you can lodge a repair request at our Repair Request page.

2) Please refer to our Warranty Terms prior to filling out the below Warranty Request form.

COUNTRY’S
WARRANTY POLICY

Service Fee – there is no charge for any call made within the first 12 months of the installation date.

Inspection Fee – any call outs requested more than 12 months after the installation date carry a fee of $150 inc GST, which is payable prior to the inspection taking place and will be refunded in the Warranty Claim is successful.

Products and parts required during the Warranty period are supplied at no cost, with installation labour charged at $100 per hour.
Motorisation – note that costs imposed through the need for an electrician are not covered by the Warranty
Please note that your Country Blinds Warranty is not transferrable. If you have moved into a home with existing Country Blinds products, the warranty period is null and void.
Inspections are standard access only, (required scaffolding, extension ladders, scissors lifts etc will be quoted accordingly).

HOW TO CLAIM AGAINST
COUNTRY’S WARRANTY

You must cease using the product as soon as you have noted the defect;
You must provide Country Blinds with proof of purchase;
You must begin your claim by lodging a service ticket via this website;
Country Blinds service department will respond within 5 working days of a claim being lodged
Note that subject to Consumer Law in Australia, the responsibility of Country Blinds under the Warranty will not exceed the purchase price of the products in question, or their replacement cost

WE MAKE IT, WE BACK IT

Country Blinds are active all over South Australia, installing blinds, curtains and shutters in thousands of homes every year. While our local custom manufacturing is carried out to the highest possible standards, occasionally an issue outside of our control may arise. But we’ve got you covered.

In the instance that you have an issue with any Country Blinds product that is under Warranty, simply complete and submit the form on this page, being sure to include all the details of the issue. This process creates a ticket that is scheduled by our service department. From the time of submission, you can expect a response within 5 business days.

Frequently Asked Questions – Warranty Request

To start a warranty claim, fill out the online Warranty Request form with your contact details, product information, and a description of the issue.

You’ll need your name, address, contact details, installation date (approximate), invoice number (if known), product type, and photos or description of the issue.

No service fee applies within the first 12 months after installation. After 12 months, a refundable inspection fee may apply before inspection takes place.

Yes — once your warranty request is submitted, the Country Blinds service team aims to respond within five working days.

Stop using the product as soon as you notice a defect, and review the Warranty Terms so your issue is eligible.