COUNTRY BLINDS, MANUFACTURER’S
WARRANTY TERMS

Since Haven® and Ziptrak® Awnings are typically installed outside, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

PVC coated mesh:

• Rinse Mesh with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use high pressure washer
• Mesh should be wiped with damp micro fibre cloth to remove additional grime. It is very important to clean mesh with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners: VuPlex®, Plexus® or Swiftee®(these can be purchased from Country Blinds and other hardware stores)
• Clean as per instructions on bottle/can
• Allow PVC to dry completely before retracting Awning

Acrylic fabric:

• Rinse Fabric with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use high pressure washer
• Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
• Rub in the mixture with a soft brush and allow the mixture to thoroughly soak into the fabric
• Rinse well with water
• Allow Fabric to dry completely before retracting Awning
• If waterproofing is required, apply 3M Scotchgard®. Take care to follow instructions on the bottle/can
• Allow Fabric to dry completely before retracting Awning

Canvas fabric:

• Canvas awnings should be cleaned, particularly because air pollutants, dirt and grime can become embedded within the fabric interstices
• Canvas should be kept clean by brushing dry fabric regularly with a soft brush/broom
• Hose with cold water, but do not combine the actions of brushing and hosing, as this may abrade coating and impart a scuffed appearance to the fabric once dry
• Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the canvas
• Do not apply soaps, detergents, cleaning fluids or insecticides
• Keep petrol, kerosene or other similar fluids away from the canvas
• Retractable awnings should not be rolled up when wet
• If rolled up wet, canvas awning fabric should be opened up to dry as soon as practical to prevent mildew growth
• Awnings constantly exposed to rain and moisture are particularly susceptible to mildew growth. Routine cleanings will help prevent mildew growth
• Should mildew spots appear, brush them off before they become attached
• Persistent mould or mildew growth should be treated with White King® solution, please contact Country Blinds for more details should this become an issue

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean powder coated products with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues

Stainless steel components:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean components with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Apply Marine 2 in 1 Metal Cleaner & Protector, take care to follow instructions on the bottle/can (this step may not need to be done at every Maintenance Interval, as it provides long term protection, inspect during cleaning and re-apply if coating is weak or broken)
• Marine 2 in 1 Metal Cleaner & Protector can be purchased from www.miamistainless.com.au and other good marine supply stores

Motors, springs and locking mechanisms:

This process should occur at least once in your applicable Maintenance Interval

• Carefully remove any spiders’ webs and dirt with a soft DRY brush
• Carefully remove any surface deposits with a soft damp cloth
• Motors should never get WET or be exposed to excess moisture

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals.

• Aluminium extrusions and headboxes – 5 years
• Stainless steel components – 5 Years
• AC motors – Alpha Motors 7 year replacement warranty
• DC motors, batteries, solar panels and remotes – 12 months
• All batteries (incl. remotes and wind sensors) – 12 months
• Springs and crank drives – 3 years
• Fabric – 3-10 Years (depending on fabric type, see Country Blinds for more details)
• Installation (labour and fitting) – 12 months

Since Window Awnings are typically installed outside, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

PVC coated mesh:

This process should occur at least once in your applicable Maintenance Interval.

• Rinse Mesh with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use high pressure washer
• Mesh should be wiped with damp micro fibre cloth to remove additional grime. It is very important to clean mesh with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners: VuPlex®, Plexus® or Swiftee®(these can be purchased from Country Blinds and other hardware stores)
• Clean as per instructions on bottle/can
• *very important to clean mesh with a clean microfibre cloth that is completely free of debris
• Allow PVC to dry completely before retracting Awning

Acrylic fabric:

This process should occur at least once in your applicable Maintenance Interval.

• Rinse Fabric with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use high pressure washer
• Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap (such as laundry detergent)
• Rub in mixture with a soft brush and allow the mixture to thoroughly soak into the fabric
• Rinse well with water
• Allow Fabric to dry completely before retracting Awning
• If waterproofing is required, apply 3M Scotchgard®. Take care to follow instructions on the bottle/can
• Allow Fabric to dry completely before retracting Awning

Canvas fabric:

This process should occur at least once in your applicable Maintenance Interval.

• Canvas awnings should be cleaned, particularly because air pollutants, dirt and grime can become embedded within the fabric interstices
• Canvas should be kept clean by brushing dry fabric regularly with a soft brush/broom
• Hose with cold water, but do not combine the actions of brushing and hosing, as this may abrade coating and impart a scuffed appearance to the fabric once dry
• Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with the canvas
• Do not apply soaps, detergents, cleaning fluids or insecticides
• Keep petrol, kerosene or other similar fluids away from the canvas
• Retractable awnings should not be rolled up when wet
• If rolled up wet, canvas awning fabric should be opened up to dry as soon as practical to prevent mildew growth
• Awnings constantly exposed to rain and moisture are particularly susceptible to mildew growth. Routine cleanings will help prevent mildew growth
• Should mildew spots appear, brush them off before they become attached
• Persistent mould or mildew growth should be treated with White King® solution, please contact Country Blinds for more details should this become an issue

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean surfaces with a clean sponge that is completely free of debris
• Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues

Zinc/galv steel components:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean components with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Allow steel components to dry fully
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the guide bars, ‘L’ Brackets and Awning Arms (with brass rollers), doing this carefully can be difficult. If over spray is causing an issue: simply spray the silicon spray into a clean dry cloth, then apply via the cloth
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime, creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Springs and inside hood:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any spiders’ webs and dirt with a soft DRY brush
• Carefully remove any surface deposits with a soft damp cloth

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals

• Aluminium extrusions and headboxes – 5 years
• Fabric –3-10 years (depending on fabric type, see Country Blinds for more details)
• Zinc/galv guide bars, ‘L’ brackets, awning arms – 3 years
• Springs and crank drives – 3 years
• Installation (labour and fitting) – 12 months

Since Folding Arm Awnings are typically installed outside, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

PVC coated mesh:

This process should occur at least once in your applicable Maintenance Interval.

• Rinse Mesh with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use high pressure washer
• Mesh should be wiped with damp micro fibre cloth to remove additional grime. It is very important to clean mesh with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners: VuPlex®, Plexus® or Swiftee®(these can be purchased from Country Blinds and other hardware stores)
• Clean as per instructions on bottle/can
• Allow PVC to dry completely before retracting Awning

Acrylic fabric:

This process should occur at least once in your applicable Maintenance Interval.

• Rinse Fabric with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use a high pressure washer
• Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
• Rub in the mixture with a soft brush and allow the mixture to thoroughly soak into the fabric
• Rinse well with water
• Allow Fabric to dry completely before retracting Awning
• If waterproofing is required, apply 3M Scotchgard®. Take care to follow instructions on the bottle/can
• Allow Fabric to dry completely before retracting Awning

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean powder coated products with a clean sponge that is completely free of debris
• Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues

Awning arms:

This process should occur at least once in your applicable Maintenance Interval.

• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the knuckle joints and elbow joints (joints either end and in the middle of the arms), do this by simply aiming the applicator at the joint then applying a 1-second burst of silicon spray
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime, creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Motors, springs and locking mechanisms:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any spiders’ webs and dirt with a soft DRY brush
• Carefully remove any surface deposits with a soft damp cloth. It is very important to clean motors, springs & locking mechanisms with a clean cloth that is completely free of debris
• Motors should never get WET or be exposed to excess moisture

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals

• Aluminium extrusions and headboxes – 5 years
• AC motors – 3 years
• DC motors, batteries, solar panels and remotes – 12 months
• All batteries (incl. remotes and wind sensors) – 12 months
• Arms and other moving parts- 3 years
• Fabric –3-10 years (depending on fabric type, see Country Blinds for more details)
• Installation (labour and fitting) – 12 months

Since Pleated Awnings are typically installed outside, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

PVC coated mesh:

This process should occur at least once in your applicable Maintenance Interval.

• Rinse Mesh with fresh water to remove loose dirt and debris, spray with hose or bucket only, DO NOT use high pressure washer
• Mesh should be wiped with damp micro fibre cloth to remove additional grime. It is very important to clean mesh with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners: VuPlex®, Plexus® or Swiftee®(these can be purchased from Country Blinds and other hardware stores)
• Clean as per instructions on bottle/can
• Allow PVC to dry completely before retracting Awning

Acrylic fabric:

This process should occur at least once in your applicable Maintenance Interval.

• Rinse Fabric with fresh water to remove loose dirt and debris, spray with hose or bucket only,DO NOT use high pressure washer
• Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
• Rub in mixture with a soft brush and allow the mixture to thoroughly soak into the fabric
• Rinse well with water
• Allow Fabric to dry completely before retracting Awning
• If waterproofing is required, apply 3M Scotchgard®. Take care to follow instructions on the bottle can
• Allow Fabric to dry completely before retracting Awning

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean powder coated products with a clean sponge that is completely free of debris
• Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap. (such as laundry detergent)
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g. pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues

Guide rollers:

This process should occur at least once in your applicable Maintenance Interval.

• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water to remove dirt and debris from Guide rollers
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the knuckle joints and elbow joints (joints either end and in the middle of the arms), do this by simply aiming the applicator at the joint then applying a 1-second burst of silicon spray
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Stainless steel components:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean components with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Apply Marine 2 in 1 Metal Cleaner & Protector, take care to follow instructions on the bottle/can (this step may not need to be done at every Maintenance Interval, as it provides long term protection, inspect during cleaning and re-apply if coating is weak or broken)
• Marine 2 in 1 Metal Cleaner & Protector can be purchased from miamistainless.com.au and other good marine supply stores

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals

• Aluminium extrusions and headboxes – 5 years
• Stainless steel components – 5 years
• AC motors – 3 years
• DC motors, batteries, solar panels and remotes – 12 months
• All batteries (incl. remotes and wind sensors) – 12 months
• Arms and other moving parts – 3 years
• Fabric –3-10 years (depending on fabric type, see Country Blinds for more details)
• Installation (labour and fitting) – 12 months

Since Roller Shutters are typically installed outside, general cleaning and maintenance is required.

Slat curtain: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

*this process should be done prior to cleaning windows, as it will commonly push dirt and debris between perforations, landing on whatever is behind the Slat Curtain. (typically windows).

• Lift roller shutters to expose perforations between slats
• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean shutters with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Microfibre cloth can be used to dry the curtain and remove water spots. It is very important to clean the curtains with a clean microfibre cloth that is completely free of debris

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits from the head box and side guides with a wet sponge. It is very important to clean powder coated products with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Carefully remove any spiders’ webs and dirt from opening in the head box with a soft DRY brush
• Carefully remove any surface deposits with a soft damp cloth. It is very important to clean surfaces with a clean cloth that is completely free of debris
• Motors and components inside Roller Shutter head boxes should never get WET or be exposed to excess moisture

Internal winder boxes and controls:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits from the head box and side guides with a wet sponge. It is very important to clean components with a clean sponge that is completely free of debris
• Winder boxes may squeak at times. Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) in the hole where the handle is inserted, do this by simply aiming the applicator at the joint then applying a 1-second burst of silicon spray
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores
• No lubricants to come in contact with internal cord or strap
• Carefully remove any grime off of the surface of the controls with a damp cloth. It is very important to clean surfaces and controls with a clean cloth that is completely free of debris
• *Electronics and controls MUST never get WET

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals

• Aluminium extrusions and headboxes – 5 years
• AC motors – Alpha Motors 7 year replacement warranty
• DC motors, batteries, solar panels and remotes – 12 months
• All batteries (incl. remotes and wind sensors) – 12 months
• Winder/coiler boxes, cords and straps (manual operation shutters) – 12 months
• Other moving parts – 24 months
• Installation (labour and fitting) – 12 months

Since Security Doors and Screens are typically installed outside, general cleaning and maintenance is required.

Doors and screens: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

• Where possible open doors/ windows so both sides of Door or Screen can be cleaned
• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean surfaces with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues
• Microfibre cloth can be used to dry the curtain and remove water spots. It is very important to use a clean microfibre cloth that is completely free of debris

Locks, handles, and hinges:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits from locks, handles and hinges with a dry brush
• Handles and hinges should be wiped with damp micro fibre cloth to remove additional grime. It is very important to clean compenents with a clean microfibre cloth that is completely free of debris
• Hinges and handles may squeak at times. Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) in the hole where the key is inserted, on the outside and the inside of the hinges. Do this by simply aiming the applicator at the squeak location, then applying a 1-second burst of silicon spray
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals

• Aluminium extrusions and headboxes – 5 years
• Stainless steel mesh – 5 years
• Fly wire – 2 years
• Door closers, handles and locks – 2 years
• Sliding door wheels and hinges – 2 years
• Installation (labour and fitting) – 12 months

Since Aluminium Shutters typically are installed outside, general cleaning and maintenance is required.

Repair or remakes of defective/damaged products are the sole remedy under this warranty. All efforts will be made to repair products with same or similar products/components.

Removal of installed shutters can often cause damage to the surfaces into which they are installed. Country Blinds Pty Ltd staff will make all reasonable efforts to protect surfaces from damage. In no event shall Country Blinds be responsible for cost associated with the removal and/or damage to the surfaces into which the shutters are installed.

Country Blinds Pty Ltd is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders, repaired or replacement parts. Returns cannot be authorised due to these normal variations.

Blades should only be rotated with care, by hand. Never rotate blades by gripping the top or bottom blade in a stack of blades, doing this will put excess pressure on the rotation link screw and can lead to damaging the blade. It is advised to rotate blades using a blade in the middle of a stack and in instances for more than 10 blades, two hand operation is advised. No warranty applies to blades damaged due to misuse.

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits from headbox and side guides with a wet sponge. It is very important to clean powder coated products with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues

Cleaning and maintaining sliding or bi-fold shutters:

This process should occur at least once in your applicable Maintenance Interval.

• Clean track external surfaces with a damp microfibre cloth to remove loose dust and debris. It is very important to clean surfaces with a clean microfibre cloth that is completely free of debris
• Carefully remove any spiders’ webs and dirt from tracks with a soft DRY brush
• Dust and dirt should be removed from bottom tracks by vacuum cleaner on a very low setting
• Rollers and components inside top tracks should never get WET or be exposed to excess moisture
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the track internals. Do this by simply using the applicator to spray a light coverage into the groove that retains the shutter top rollers and bottom runners. A light coverage of silicon spray should also be applied to shutter top rollers and bottom runners
• *ONLY SILICON SPRAY should be used as the lubricant other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Warranties:

Warranty must be read in conjunction with Environmental Risk Profile Definitions and Maintenance Intervals or Products.

• Structural – 15 year (covers surround frame, panel frame joinery and blades)
• Blade pivot’s and moving parts – 2 years
  *blades damaged due to misuse are not covered under the structural warranty
• Hardware including hinges, tracks, rollers and magnets – 3 years
• Colour fastness – 3 years
• Installation (labour and fitting) – 12 months

Since INTERIOR Ziptrak® blinds are installed inside the home, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

Block-out polyester direct coated fabric:

This process should occur at least once in your applicable Maintenance Interval.

• Clean fabric with a damp microfibre cloth to remove loose dirt and debris. It is very important to clean fabric with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
• If spot cleaning is required, please use the following steps:
  • – Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap (such as laundry detergent)
  • – Very gently rub the mixture on to the fabric with a clean microfibre cloth and allow the mixture to
    sit on the fabric for 5 minutes
  • – Very gently remove the mixture with a clean microfibre cloth. It is very important to clean fabric with a clean microfibre cloth that is completely free of debris
  • – Allow fabric to dry completely before retracting Blinds

Block-out coated fabric:

• Clean fabric with a damp microfibre cloth to remove loose dirt and debris. It is very important to clean fabric with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
• If spot cleaning is required, please use the following steps:
  • Always test first in an inconspicuous location
  • Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap (such as laundry detergent)
  • Very gently rub the mixture on to the fabric with a microfibre cloth and allow the mixture to sit on the fabric for 5 minutes
  • Very gently remove the mixture with a clean microfibre cloth. It is very important to remove the mixture with a clean microfibre cloth that is completely free of debris
  • Allow fabric to dry completely before retracting Blinds

PVC coated mesh:

• Clean mesh with a damp microfibre cloth to remove loose dirt and debris. It is very important to clean mesh with a clean microfibre cloth that is completely free of debris. 
• Country Blinds Pty Ltd only recommends cleaning PVC with the following three PVC Cleaners:
  VuPlex®, Plexus® or Swiftee® (these can be purchased from Country Blinds and other hardware stores)
• Clean as per instructions on bottle/can
• Allow Mesh to dry completely before retracting Blinds

Painted and powder coated products:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any loose surface deposits with a wet sponge. It is very important to clean surfaces with a clean sponge that is completely free of debris
• Use a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g., pH-neutral liquid hand dishwashing detergent in warm water
• DO NOT use solvents to remove dust, salt and other deposits
• Ensure you thoroughly rinse the surfaces with clean fresh water after cleaning to remove all residues

Motors, chain drives and springs:

This process should occur at least once in your applicable Maintenance Interval.

• Carefully remove any dirt and dust with a soft DRY brush
• Carefully remove any surface deposits with a soft damp cloth. It is very important to clean motors, chains and springs with a clean cloth that is completely free of debris
• Motors, Chain Drives and Springs should never get WET or be exposed to excess moisture

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• INTERIOR Ziptrak® exceeding 2m in width may be subjected to slight fabric ripples commonly known as V’ing. The V’ing is typically noticed as a slight ‘V’ in the fabric starting from a point near the mounting brackets and extending towards the bottom bar. The occurrence of the V’ing is created by deflection of the top tube when spanning distances greater than 2m. This V’ing will be more noticeable when looking across fabrics rather than straight on. Increasing the top tube size can help but, in many cases, will not eliminate the V’ing. Since all roller blinds are affected by this trait, it is viewed as acceptable to have some degree of V’ing and therefore is not a warrantable issue
• Fabric – 5 years
• Aluminium extrusions and headboxes – 5 years
• AC motors – Alpha Motors 7 year replacement warranty
• DC motors, batteries, solar panels and remotes – 12 months
• All batteries (incl. remotes and wind sensors)- 12 months
• Installation (labour and fitting) – 12 months

Since Vertical Drapes are installed inside the home, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

Block-out polyester direct coated fabric:

• Clean fabric with a damp microfibre cloth to remove loose dirt and debris. It is very important to clean fabric with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
• If spot cleaning is required, please use the following steps:
  • – Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap (such as laundry detergent)
  • – Very gently rub the mixture on to the fabric with a clean microfibre cloth and allow the mixture to sit on the fabric for 5 minutes
  • – Very gently remove the mixture with a clean microfibre cloth. It is very important to remove the mixture with a clean microfibre cloth that is completely free of debris
  • – Allow fabric to dry completely before drawing blades open

Cleaning and maintaining tracks:

This process should occur at least once in your applicable Maintenance Interval.

• Clean track external surfaces with a damp microfibre cloth to remove loose dust and debris. It is very important to clean tracks with a clean microfibre cloth that is completely free of debris
• Use a dry soft brush (non-abrasive) to brush away build up from track internals
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the track internals. Do this by simply aiming the can 5-10cm away from the track internals and applying short 1-second bursts of silicon spray between the blades, with the intention of applying a light coverage on the metallic components inside the track
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• Fabric – 5 years
• Aluminium extrusions – 5 years
• Vertical drape blades – 5 years
• Draw cords and pull wands – 3 years
• Installation (labour and fitting) – 12 months

Since Panel Glides are installed inside the home, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

Block-out polyester direct coated fabric:

• Clean fabric with a damp microfibre cloth to remove loose dirt and debris. It is very important to clean fabric with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
• If spot cleaning is required, please use the following steps:
  • – Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap (such as laundry detergent)
  • – Very gently rub the mixture on to the fabric with a clean microfibre cloth and allow the mixture to sit on the fabric for 5 minutes
  • – Very gently remove the mixture with a clean microfibre cloth. It is very important to clean remove the mixture with a clean microfibre cloth that is completely free of debris
  • – Allow fabric to dry completely before drawing blades open

Block-out coated fabric:

• Clean fabric with a damp microfibre cloth to remove loose dirt and debris. It is very important to clean fabric with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
• If spot cleaning is required, please use the following steps:
  • – *Always test first in an inconspicuous location*
  • – Prepare a mixture of cold to lukewarm water (do not exceed 38°C) and mild liquid soap (such as laundry detergent)
  • – Very gently rub the mixture on to the fabric with a clean microfibre cloth and allow the mixture to sit on the fabric for 5 minutes
  • – Very gently remove the mixture with a clean microfibre cloth. It is very important to remove the mixture with a clean microfibre cloth that is completely free of debris
  • – Allow fabric to dry completely before open blades

Cleaning and maintaining tracks:

This process should occur at least once in your applicable Maintenance Interval.

• Clean track external surfaces with a damp microfibre cloth to remove loose dust and debris. It is very important to clean tracks with a clean damp microfibre cloth that is completely free of debris
• Use a dry soft brush (non-abrasive) to brush away build up from track internals
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the track internals. Do this by simply aiming the can 5-10cm away from the track internals and applying short 1-second bursts of silicon spray between the blades, with the intention of applying a light coverage on the metallic components inside the track
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• Fabric – 5 years
• Aluminium extrusions – 5 years
• Panel glide blades – 5 years
• Draw cords and pull wands – 3 years
• Installation (labour and fitting) – 12 months

Since Roman Blinds are installed inside the home, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

• Dust should be removed by vacuum cleaner on a very low setting
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services
• If spot cleaning is required, please use contact Country Blinds for more details on how to do safely
• Any spot cleaning should be tested on an inconspicuous area first
• Very important to clean fabric with a clean microfibre cloth and allow fabric to dry completely before lifting blind

Cleaning and maintaining Roman blind cords:

This process should occur at least once in your applicable Maintenance Interval.

• Clean cords with a damp cloth or baby wipe if required
• Ensure that lift cords remain untangled

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• Fabric – 5 years
• Pullies and cord lock mechanisms – 3 years
• Lift cords – 24 months
• Installation (labour and fitting) – 12 months

Since Venetian Blinds are installed inside the home, general cleaning and maintenance is required.

• Dust should be removed by vacuum cleaner on a very low setting or a duster
• Should excess surface dust remain, remove with a clean, damp microfibre cloth. It is very important to clean blades with a clean microfibre cloth that is completely free of debris
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services

Cleaning and maintaining Venetian blind cords:

This process should occur at least once in your applicable Maintenance Interval.

• Clean cords with a damp cloth or baby wipe if required
• Ensure that lift cords remain untangled

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• Blind fabric – 5 years
• Tilt mechanism, pullies and cord lock mechanisms – 3 years
• Lift cords – 24 months
• Installation (labour and fitting) 12 months

Since Cellular Blinds are installed inside the home, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

• Dust should be removed by vacuum cleaner on a very low setting or a duster
• Country Blinds Pty Ltd recommends cleaning via ultrasonic cleaning services

Cleaning and maintaining Cellular blind cords:

This process should occur at least once in your applicable Maintenance Interval.

• Clean cords with a damp cloth or baby wipe if required
• Ensure that lift cords remain untangled

Cleaning and maintaining Cellular Skylight blinds:

This process should occur at least once in your applicable Maintenance Interval.

• Dust should be removed from side channels by vacuum cleaner on a very low setting or a duster
• Should excess surface dust remain in the side channels, remove with a clean, damp microfibre cloth. It is very important to clean channels with a clean microfibre cloth that is completely free of debris
• Allow channels to dry completely then lubricate channel internals by applying a ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the channel internals. Do this by simply aiming the can 5-10cm away from the channel internals and spraying with the intention of applying a very light coverage on the internal surface of the channel only. Use care not to get over-spray on cellular fabric
• *ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime, creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• Fabric – 5 years
• Pulleys and cord lock mechanisms – 24 months
• Lift cords – 24 months
• Skylight mechanisms – 24 months
• Installation (labour and fitting) – 12 months

Since Curtains are installed inside the home, general cleaning and maintenance is required.

Fabric: Should be cleaned as follows:

This process should occur at least once in your applicable Maintenance Interval.

• Dust should be removed by vacuum cleaner on a very low setting or a duster
• Since fabrics vary from curtain to curtain, it is advised that the care instruction contained on the care label (sewn into the heading of each curtain) are followed. Failure to do so will void all warranty on the fabric and lining
• Not all curtain fabrics can be dry-cleaned
• Most curtain fabrics are not able to be machine washed

Cleaning and maintaining curtain tracks:

This process should occur at least once in your applicable Maintenance Interval.

• Clean track external surfaces with a damp microfibre cloth to remove loose dust and debris. It is very important to clean tracks with a clean microfibre cloth that is completely free of debris
• Use a dry soft brush (non-abrasive) to brush away build up from track internals
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the track internals. Do this by simply using the applicator to spray a light coverage into the groove that retains the Curtain runners and cord. A light coverage of silicon spray should also be applied to pulley ends
• ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime, creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores
• Clean cords with a damp cloth or baby wipe if required
• Ensure that lift cords remain untangled

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• Curtain fabrics – 5 years
• Pullies and cord mechanisms – 3 years
• Pull cords – 3 years
• Installation (labour and fitting) – 12 months

Since Plantation Shutters (timber and PVC) are installed inside the home, general cleaning and maintenance is required.

Repair or remakes of defective/damaged products are the sole remedy under this warranty. All efforts will be made to repair products with the same or similar products/components.

Moisture is a natural enemy of timber plantation shutters; timber exposed to moisture will expand. This expansion leads to cracking paint. Even once shutters are dried, the visible damage from moisture exposure will still be visible. Should shutters ever become wet, they need to be thoroughly dried immediately. Moisture from condensation can also be damaging. Ensure there is sufficient ventilation around frames and panels for rooms with high humidity or poor ventilation.

Any damage from Water and/or Moisture damage is not covered under warranty. It is unreasonable to expect a Country Blinds Pty Ltd employee or representative should be aware of a room that has high humidity or poor ventilation, therefore this remains the responsibility of the customer to ensure the room is fit for timber shutters. In cases where high humidity or poor ventilation is present, PVC shutters should be considered.

Removal of installed shutters can often cause damage to the surfaces into which they are installed. Country Blinds Pty Ltd staff will make all reasonable efforts to protect surfaces from damage. In no event shall Country Blinds be responsible for cost associated with the removal and/or damage to the surfaces into which the shutters are installed.

Country Blinds Pty Ltd is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders, repaired or replacement parts. Returns cannot be authorised due to these normal variations.

It is expected that shutters may settle overtime, after this time it is expected that the opening side of the shutter may contact the sill frame with the nylon bumper depending on clearance inside the frame. This is normal and no repair or replacement will be authorised due to shutters settling overtime.

Blades should only be rotated with care, by hand. Never rotate blades by gripping the top or bottom blade in a stack of blades, doing this will put excess pressure on the rotation link screw and can lead to damaging the blade. It is advised to rotate blades using a blade in the middle of a stack and in instances for more than 10 blades, two hand operation is advised. No warranty applies to blades damaged due to misuse.

Cleaning and maintaining Plantation Shutter blades, stiles and frames:

This process should occur at least once in your applicable Maintenance Interval.

• Dust should be removed by vacuum cleaner on a very low setting or a duster
• Should excess surface dust remain, remove with a clean, damp microfibre cloth. It is very important to clean blades, stiles & frames with a clean microfibre cloth that is completely free of debris
• Never clean with solvent based cleaners
• Never use excess force or hard scrubbing motion as this will damage paint finish
• Always check that ventilation issues are not beginning (evidence of moisture on glass behind shutters or on window sills will be an indicator of this)

Cleaning and maintaining sliding or bi-fold shutters:

This process should occur at least once in your applicable Maintenance Interval.

• Clean track external surfaces with a clean, damp microfibre cloth to remove loose dust and debris. It is very important to clean lades, stiles & frames with a clean microfibre cloth that is completely free of debris
• Use a dry soft brush (non-abrasive) to brush away build up from track internals
• Dust and dirt should be removed from bottom tracks by vacuum cleaner on a very low setting
• Apply ‘food grade’ Silicon Spray (such as Helmar® H4000 Silicon Spray) onto the track internals. Do this by simply using the applicator to spray a light coverage into the groove that retains the shutter top rollers and bottom runners. A light coverage of silicon spray should also be applied to shutter top rollers and bottom runners
• ONLY SILICON SPRAY should be used as the lubricant. Other oil-based lubricants (such and WD-40® and RP7®) will attract dust and grime, creating more friction and voiding the warranty
• Silicon Spray can be purchased from Country Blinds and other hardware stores

Warranties:

Warranty must be read in conjunction with Maintenance Intervals for Internal Products.

• Structural – 15 years (covers surround frame, panel frame joinery and blades)
• Blade pivots and moving parts are covered for – 2 years

*blades damaged due to misuse are not covered under the structural warranty

• Hardware including hinges, tracks, rollers and magnets – 3 years
• Colour fastness – 3 years

*like all stained and clear lacquered natural timber finishes will they fade over time and are not covered by colour-fastness, solid colours are recommended if fading is not a desired outcome.

• Installation (labour and fitting) – 12 months

*Plantation Shutters are a natural product and due to the nature of timber it can have some natural imperfections. Any imperfections noticed beyond 1.5m with the human eye may be rectified, the rest are part of the beauty of working with real timber.*