Policy Announcement

In home measure & quotes and showroom visits permitted in South Australia.

At Country Blinds, the safety and well-being of our employees and customers is our number one priority. We are actively monitoring the COVID-19/Coronavirus situation and taking steps within our business to help keep everyone safe.

Aligning with Government and Health Authorities, we have an internal response to the COVID pandemic, and we have procedures in place to allow us to continue providing the products and services we have always provided through this difficult time.

We are closely monitoring updates from the Australian Government regarding COVID-19, and we will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.

Protecting our employees and customers whilst we continue to do business

Our employees interact with customers on a daily basis, and we have taken strict steps to mitigate exposure to COVID and help keep everyone safe.

1. As Un-Australian as it feels, we have stopped introductions with a handshake or any physical contact;
2. We encourage customers to wear masks whilst in our showrooms, and we ask customers if they would like our consultants and installers to wear a mask whilst on site.
3. We minimise the amount of time spent in a house to ONLY what is required to quote, install or repair;
4. Whilst our Sales staff will continue to bring samples when quoting in the home, Customers are refrained from handling these samples at all times. Instead, the Sales staff will demonstrate the samples and present the swatches to the Customer.
5. Our staff sanitise themselves and their equipment thoroughly prior to any site visits;
6. We have implemented a zero tolerance on ill health and if staff members show any sign of ill health they are asked to remain at home until a negative COVID test can be provided;
7. Before staff members return from isolation due to having COVID or being a close contact, they are requested to provide a negative COVID test before coming back to work.
8. Our factory, showrooms and office spaces are regularly cleaned and sanitised;
9. We have taken precautions to reduce contact time between staff, and we limit indoor meetings and close contact accordingly.
10. All factory stations and office desks have been provided hand sanitiser which is used frequently throughout the working day.

At present the Australian Government has stipulated that all jobs are essential to keep the economy turning. We are proud that the community of South Australia continues to support local business, and we will continue to provide our products and service until such time as the Government stipulates otherwise. During this time we will adhere to the guidelines for safe work and social distancing as outlined by the Department of Health, and we will do everything possible to ensure a safe environment, so we can continue to do business.

Should you require any further information, please don’t hesitate to contact us at info@countryblinds.com.au or call 1300 303 299.

Thank you for supporting us.

Regards,

Jake Payne – Director